Pune Metro Customer Care & Helpline Numbers
Toll free
1800 270 5501
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Last verified Oct 2026 · numbers can change, confirm on the official site.
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About Pune Metro support
Pune Metro lists at 1800 270 5501 as its customer-care line. Callers typically use it for account trouble, order or booking issues, refunds and service complaints. For anything that is not urgent, writing to customercare.pmrp@mahametro.org usually gets a written reply you can refer back to. If the service itself seems broken, glance at its live status page first — the problem may be an outage rather than something on your account.
All Pune Metro helpline numbers
Toll free
WhatsApp e-tickets (send Hi)
One Pune Card call centre (lost card blocking, disputes)
Pune Metro contact details
Official sitewww.punemetrorail.org
Official supportSupport / contact page
AddressPune Metro Bhavan, above District Court Metro Station, Nyaymurti Ranade Path, Shivajinagar, Pune 411005
Pune Metro helpline — questions
What is the Pune Metro customer care number?
The main Pune Metro customer care number is 1800 270 5501 (Toll free). Any other numbers for the service are listed on this page with their labels, so you pick the right one.
Is the Pune Metro helpline toll-free?
Yes — 1800 270 5501 is marked as toll-free, so the call costs you nothing from anywhere in India.
What are the Pune Metro customer care timings?
We do not have published hours on record for this helpline yet — the number itself should tell you, or check the official support page linked above.
What is the Pune Metro customer care email?
You can write to customercare.pmrp@mahametro.org. Email is the better option when you need a written record of the complaint.
What details should I keep ready before calling about an order or booking?
Your order or booking ID, the registered mobile number, and the payment reference if it is a refund question. It cuts the call time in half.
Other helplines
Helpline details are gathered from public sources and checked periodically. Numbers can change without notice — please confirm on Pune Metro’s official website before calling. We are not affiliated with Pune Metro.