MSRTC Customer Care & Helpline Numbers
Toll free
1800 22 1250
Call now
Last verified Oct 2026 · numbers can change, confirm on the official site.
Did this number work for you?
About MSRTC support
MSRTC lists at 1800 22 1250 as its customer-care line, answered 24x7. Callers typically use it for account trouble, order or booking issues, refunds and service complaints. For anything that is not urgent, writing to msrtchelpdesk@gmail.com usually gets a written reply you can refer back to. If the service itself seems broken, glance at its live status page first — the problem may be an outage rather than something on your account.
All MSRTC helpline numbers
Toll free
Student helpline (toll-free)
Technical issues while booking (e-ticket site or app)
MSRTC contact details
AddressMaharashtra Transport Building, Dr Anandrao Nair Marg, Mumbai Central, Mumbai 400008
MSRTC helpline — questions
What is the MSRTC customer care number?
The main MSRTC customer care number is 1800 22 1250 (Toll free). Any other numbers for the service are listed on this page with their labels, so you pick the right one.
Is the MSRTC helpline toll-free?
Yes — 1800 22 1250 is marked as toll-free, so the call costs you nothing from anywhere in India.
What are the MSRTC customer care timings?
Published hours are 24x7. Outside these hours you may reach an IVR or be asked to call back.
What is the MSRTC customer care email?
You can write to msrtchelpdesk@gmail.com. Email is the better option when you need a written record of the complaint.
What details should I keep ready before calling about an order or booking?
Your order or booking ID, the registered mobile number, and the payment reference if it is a refund question. It cuts the call time in half.
Other helplines
Helpline details are gathered from public sources and checked periodically. Numbers can change without notice — please confirm on MSRTC’s official website before calling. We are not affiliated with MSRTC.