IRCTC Customer Care & Helpline Numbers
About IRCTC support
IRCTC's helpdesk can be reached at 14646. It is mainly meant for portal errors, application status and document-related queries. For anything that is not urgent, writing to etickets@irctc.com usually gets a written reply you can refer back to. Have your application or registration number ready when you call, so the executive can pull up your record faster.
All IRCTC helpline numbers
Customer care
Customer Support from outside India
Customer Support from outside India (second line)
Indian Railways enquiry and Rail Madad
Customer care landline
Customer care landline (second)
IRCTC contact details
Address4th Floor, Tower-D, World Trade Center, Nauroji Nagar, New Delhi 110029
IRCTC helpline — questions
What is the IRCTC customer care number?
The main IRCTC customer care number is 14646 (Customer care). Any other numbers for the service are listed on this page with their labels, so you pick the right one.
Is the IRCTC helpline toll-free?
Some numbers on this page may be toll-free and others charged at normal call rates — check the label next to each number before you dial.
What are the IRCTC customer care timings?
We do not have published hours on record for this helpline yet — the number itself should tell you, or check the official support page linked above.
What is the IRCTC customer care email?
You can write to etickets@irctc.com. Email is the better option when you need a written record of the complaint.
The helpline is busy. What should I do?
Try again after a few minutes, or use the official support page linked above — many services resolve routine issues faster through chat or email than on a crowded phone line.
Other helplines
Helpline details are gathered from public sources and checked periodically. Numbers can change without notice — please confirm on IRCTC’s official website before calling. We are not affiliated with IRCTC.