GeM Customer Care & Helpline Numbers
Toll free
1800 419 3436
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Last verified Oct 2026 · numbers can change, confirm on the official site.
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About GeM support
GeM's helpdesk can be reached at 1800 419 3436, answered Mon-Sat, 9 AM - 10 PM. It is mainly meant for portal errors, application status and document-related queries. For anything that is not urgent, writing to helpdesk-gem@gov.in usually gets a written reply you can refer back to. Have your application or registration number ready when you call, so the executive can pull up your record faster.
All GeM helpline numbers
Toll free
Short code, same helpdesk
Railway buyers helpline
Defence and MHA buyers helpline
Global Tender Enquiry (inbound)
Second toll-free line for buyers and sellers
GeM contact details
Address2nd Floor, Jeevan Tara Building, 5 Sansad Marg, near Patel Chowk
GeM helpline — questions
What is the GeM customer care number?
The main GeM customer care number is 1800 419 3436 (Toll free). Any other numbers for the service are listed on this page with their labels, so you pick the right one.
Is the GeM helpline toll-free?
Yes — 1800 419 3436 is marked as toll-free, so the call costs you nothing from anywhere in India.
What are the GeM customer care timings?
Published hours are Mon-Sat, 9 AM - 10 PM. Outside these hours you may reach an IVR or be asked to call back.
What is the GeM customer care email?
You can write to helpdesk-gem@gov.in. Email is the better option when you need a written record of the complaint.
The helpline is busy. What should I do?
Try again after a few minutes, or use the official support page linked above — many services resolve routine issues faster through chat or email than on a crowded phone line.
Other helplines
Helpline details are gathered from public sources and checked periodically. Numbers can change without notice — please confirm on GeM’s official website before calling. We are not affiliated with GeM.