DGFT Customer Care & Helpline Numbers
Toll free
1800-572-1550
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Last verified Oct 2026 · numbers can change, confirm on the official site.
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About DGFT support
DGFT's helpdesk can be reached at 1800-572-1550, answered Mon-Fri, 9.30 AM-6 PM. It is mainly meant for portal errors, application status and document-related queries. For anything that is not urgent, writing to dgftedi@nic.in usually gets a written reply you can refer back to. Have your application or registration number ready when you call, so the executive can pull up your record faster.
All DGFT helpline numbers
Toll free
EDI Helpdesk (second toll-free line)
DGFT contact details
Official sitedgft.gov.in
Official supportSupport / contact page
Emaildgftedi@nic.in
HoursMon-Fri, 9.30 AM-6 PM
AddressDirectorate General of Foreign Trade, Vanijya Bhawan, 'A' Wing, 16 Akbar Road, New Delhi 110011
DGFT helpline — questions
What is the DGFT customer care number?
The main DGFT customer care number is 1800-572-1550 (Toll free). Any other numbers for the service are listed on this page with their labels, so you pick the right one.
Is the DGFT helpline toll-free?
Yes — 1800-572-1550 is marked as toll-free, so the call costs you nothing from anywhere in India.
What are the DGFT customer care timings?
Published hours are Mon-Fri, 9.30 AM-6 PM. Outside these hours you may reach an IVR or be asked to call back.
What is the DGFT customer care email?
You can write to dgftedi@nic.in. Email is the better option when you need a written record of the complaint.
The helpline is busy. What should I do?
Try again after a few minutes, or use the official support page linked above — many services resolve routine issues faster through chat or email than on a crowded phone line.
Other helplines
Helpline details are gathered from public sources and checked periodically. Numbers can change without notice — please confirm on DGFT’s official website before calling. We are not affiliated with DGFT.